You can complete the registration process directly on our website through the designated “Register” section. To proceed, you will be required to provide your personal details and assign up by accepting our Terms of Service and Privacy Policy. Rest assured that your information will only be shared with the specific suppliers you choose to avail services from. Your login credentials, including your username and password, will be provided exclusively to you, and we strongly advise you to always keep them confidential and secure.

All your air, hotel and car reservations made through our platform will be conveniently accessible within your account. You will have the ability to review the history of your bookings, payment information, and more. By subscribing to our newsletter, you will receive exclusive details regarding special deals and promotions from our trusted suppliers. Managing subsequent bookings for the same passengers under your account ensures error free reservations. Furthermore, you can make reservations for yourself, your family, and relatives, unlocking the potential for further discounts, gifts, coupons and special offers.

To reset your password, click on the “forgot password” option located on our login page. You will be redirected to a separate page where you can enter your email address. A link will be sent to your email address, guiding you through the process of resetting your password.

You have the flexibility to update your physical address and contact number at any time. However, please note that changes to account holder’s name and email address cannot be made online. If you require further assistance regarding this matter, please contact our customer service agents.

Yes, you can. In such situations, we may request security verification for the passengers involved. Please be aware that if any fraudulent activity is detected from a passenger booked under your ID, you will be held responsible for the consequences.

Yes, if you encounter issues, you can contact our customer support department, and they will assist you in resolving the matter. However, please be advised that even the customer support department does not have direct access to your account.

Currently, we do not have that facility accessible at this time.

For your booking confirmation, please click on the 'Look up Your Trip' option on 'Flights' or 'Hotels' section on our website. You will be required to enter the last name of the passenger and the booking confirmation number.

Yes, you can find your booking information by using the confirmation number and the last name of any passenger listed on the booking. Please note that the e-ticket information may not be immediately visible after the booking confirmation. It may take up to four hours for the information to be displayed or until the transaction is processed in our account.

Low-cost carriers are not provided with the 13-digit ticket number authority by IATA, so the airline record locator is the alternate to the e-ticket number.

For each leg on your booking confirmation there is a record locator assigned by the respective airlines. You can visit the website of that respective airline and can find your booking through their record locator. You will enter your first/last name as required. Alternatively, you can find your booking on www.viewtrip.com.

We do offer assistance with seat selection on for specific airlines during the reservation process. However, it is ultimately up to the discretion of the airline. Please note that certain airlines do not permit passengers to make seat bookings in advance and may charge an additional fee for this service. For more information, please contact our customer support.

To complete your online check-in, you can visit the operating airline’s website for each flight between 24-12 hours prior to the designated departure time. Once completed, you will have the option to print the e-boarding pass, subject to the airline’s policies. Please note that this service may not always be available, and for further details, we recommend referring to the respective airline’s websites.

According to the policies of most airlines (with few exceptions), an infant is under 2 years of age, a child is under 12 years of age, and a minor is under 18 years of age at the final date of travel mentioned on the ticket. If ant passenger is close to reaching the age limit, we recommend contacting our customer support department to inquire about any potential special exceptions or privileges offered by the chosen airlines.

The submission of passport details for all passengers during the booking process is required by Transport Security Administration (TSA) and by the airlines to ensure compliance with international travel regulations and streamline the check in process. Commercial scheduled airlines adhere to there regulations and do not permit ticket issuance without the complete and required information.

Yes, you can make it over the phone. However, for the payment you can either pay in cash or do an account transfer of the ticket price to our official bank account.
If you want to give the payment through credit or debit card over the phone, we may ask you for certain formalities.

If the infant is under nine months, some airlines may not permit the use of a car seat. However, for infants older than 9 months, most airlines are generally accommodating. It is recommended to make arrangements for a car seat to ensure the infant’s comfort during the flight. Please note that only a few airlines offer car seat facilities. For infants under 9 months, the availability of a baby bassinet can be requested, subject to availability.

A non-stop flight is a type of flight that travels directly from the departure airport to the destination airport without any intermediate stops. Passengers remain on the same aircraft throughout the journey and the flight typically offers the quickest travel time between the two points.
A direct flight, on the other hand, may have one or more stops along the way, but passengers remain on the same aircraft. However, it’s important to note that even though the flight may be labelled as “direct,” there may still be a layover at one or more airports.
A connecting flight involves changing aircraft at a connecting airport. Passengers typically need to disembark from one flight and then board another to reach their final destination.

Yes, you can. Please search under multi-city option on our Reservation page.

Yes, you can. Please search under multi city option of our Reservation page.

A maximum of 9 passengers can be book on a single reservation.
If you require to make bookings for more than 9 passengers, please contact our customer support for help. Otherwise, you may not get the same option for the subsequent bookings due limitations of seat inventory of the airline.

Yes, you can. However, not all airlines allow an unaccompanied minor to travel. Please get in touch with our customer support department for details.

Infant can be accommodated on your lap until they reach two years of age prior to the final travel date. Each adult passenger in the itinerary may be assigned one infant. If the number of infants exceeds the number of adults, please contact our customer support for assistance. Bassinet service may be offered for infants under nine months of age with an infant fare, while a car seat can be provided for children above nine months old at a child fare (subject to availability.)

Please get in touch with our customer support to redeem the air-miles.

You can stay updated on your reservation by visiting skylinkonline.co.tz for any changes. Alternatively, you can also receive information through the email associated with your booking.

If you require a wheelchair, you can request for one. Different airports offer various types of wheelchair facilities. For further information, please contact our customer service department.

When booking through our services, it may not be necessary to show your credit/debit cards. However, if you made direct bookings with airlines, you will likely be asked to to present your debit/credit cards.

Yes. It is completely safe to make online bookings with us.
By our privacy policy, we are committed to keep your personal information secure. We assure you of the strict user information security at the time of browsing our website.
Our website integrates advanced features to ensure user information security. We have an upgraded security system integrating firewall to keep the user database safe from unauthorized access. We also use a high-end 'encryption' method to transmit your personal information to our database system.

While majority of hotels require a payment confirmation at the time of booking confirmation in order to issue the hotel voucher, certain hotels may allow payment at the time of check in on a case-to-case basis. For specific details, please contact our customer service department.

Most hotels accept the passport as the primary and most reliable form of identification. For domestic customers, other national government-recognized ID cards are also commonly accepted.

Hotels do not have a standard cancellation policy. To obtain more information, please visit the respective hotel’s website. If you are unable to locate the specific details of the cancellation policy, kindly contact our customer service department for assistance.

Upon receiving booking confirmation with confirmed payment information, you can proceed with the check in process. If the hotel allows payment at the time of check in, it will be indicated on the voucher.

Yes. To obtain further details, kindly reach out to our customer service department.

Yes. You will be provided with the official websites of the hotels for more information. We also recommend visiting skylinkonline.co.tz (if the hotel is listed on it) for reviews and customer feedbacks.

If the hotel has a feedback tool available on their website, you can utilize that to provide your feedback.

Infants are classified as children under 2 years old, while children are between the ages of 2 and 12 years old. Nevertheless, certain hotels may have specific age considerations for children up to 17 years old. For further information, please contact our customer support.

We appreciate your feedback on this matter and will make every effort to ensure our competitiveness.

We offer various payment options, including account transfer, credit/debit car payments, cash payments, and mobile money transactions (such as M-pesa and Airtel money.) You can find the specific details regarding payment methods during the reservation process.

Yes, booking online with us is completely secure. Our privacy policy ensures that we are dedicated to safeguarding your personal information. We assure you that your browsing experience on our website incorporates stringent user information security measures. Our website is equipped with advanced features designed to enhance online user information security. Additionally, we have implemented an upgraded security system with a firewall to protect the user database from unauthorized access. Furthermore, we employ a high end encryption method to transmit your personal information securely to our database system.

For American Express cards, the CVV number corresponds to the last four digits of the security number located beneath the credit/debit card number. For all other card types, the CVV number is the last three digits of the security number found on the back of the card.

We employ multiple verification methods, including collaboration with the card issuing banks and adherence to our business agreements, to ensure authenticity. In the event of detecting fraudulent activity, we will take decisive action, which may include cancellation of the bookings and pursuing legal measures against the responsible party.

We collect all applicable fares, taxes and charges that is collectable on the ticket. You will be notified if the participating airlines, airport authorities etc. may charge the non-ticket charges later as per their discretion.

Subject to the fare rules established by all participating airlines on your ticket, changes to the date and time of your reservation may be possible with additional charges for fare/tax differences, fees and other applicable charges.
Consideration for routing changes will be evaluated on a case-by-case basis. However, name changes and airline changes are strictly not allowed. For more information, please refer to our terms of service.

We may consider accommodating your request for a free cancellation if you contact us before 4pm on the day the ticket is issued. However, after that time, we are unable to process such requests. Please note that tickets issued between 5pm and midnight do not have a free cancellation window. Additionally, for low-cost carriers, free cancellation is not available.

The coupons/legs on a ticket must be used in sequential order and cannot be utilized out of sequence. Therefore, it is not possible to request a refund for the initial legs and proceed with the remaining segments. If you have already used the coupons starting from the origin and need to cancel the subsequent portions, we recommend contacting our customer support to inquire about the potential for a refund. It is important to note that even with a refundable ticket a partial refund of this nature may not be permitted.

Name change is never allowed.

You have the option to stay updated on your schedule changes by accessing skylinkonline.co.tz and entering your confirmation number along with the passenger’s last name.
By utilizing the airline record locator and passenger name, you can also verify this information directly on the airlines’ websites. Additionally, it is common for airlines to send such updates to the email address associated with your booking, and we follow the same practice.

Currently, you are required to utilize our customer support desk for this purpose by submitting your requests via email or phone. Rest assured; we are actively working towards making this facility available online for our customers as soon as possible.

Airline reserves the authority of making changes and refund on your reservation booked through us. However, we highly recommend aiding with the process, as it often requires customers to redirect their inquiries to their respective travel agencies in order to communicate with the airlines regarding any modifications or cancellations.